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Privacy Policy

Effective date: January 1, 2026

This Privacy Policy describes how eSIM Oasis collects, uses, shares, and protects information when you use our portal and API.

Scope

The Service is designed for business customers. If you access the Service on behalf of an organization, you are responsible for ensuring you have the right to provide information to us.

Data we collect

  • Account details such as company name, users, and roles.
  • Contact information like name, email, and phone number.
  • Order and operational data needed to provide the Service.
  • Usage logs and technical metadata for security and reliability.
  • Support communications and issue reports you submit.

How we use data

  • Provide and operate the portal and API.
  • Process orders, troubleshoot issues, and support your users.
  • Monitor performance, prevent abuse, and maintain security.
  • Communicate important service updates and operational notices.

Sharing

We may share data with trusted service providers that help us operate the platform (for example, infrastructure or email providers). These providers are required to protect data and use it only for agreed purposes.

We may also disclose information if required by law, to protect the Service, or in connection with a corporate transaction.

We do not sell your business data.

International transfers

We may process data in countries other than where you are located. When we transfer data internationally, we use reasonable safeguards to protect it.

Retention

We retain data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable technical and organizational measures to protect data. No system is fully secure, so please notify us of any concerns.

Your rights

  • Request access to or correction of your information.
  • Request deletion where legally permitted.
  • Object to certain processing where applicable.

Cookies and analytics

We use cookies or similar technologies to keep you signed in and to measure performance. You can control cookies through your browser settings, but some features may not work without them.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above will reflect the latest update.

Contact

For privacy questions or requests, email support@esimoasis.com.